Privacy Policy

Last updated: 12 March 2026

At Ginkgo Accessories ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our website www.ginkgoaccessories.com (the “Site”), or otherwise interact with us through our services (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational needs, or legal requirements. When we do so, we will update the “Last updated” date at the top of this page and publish the revised policy on our Site.

Personal Information We Collect

The personal information we collect depends on how you interact with our Site and Services. This may include information that identifies you directly or can reasonably be associated with you.

Information You Provide Directly

When you place an order, create an account, or contact us, we may collect:

Name
Billing and shipping address
Email address
Phone number
Payment confirmation details
Account login information
Customer service communications

Providing certain information may be necessary for us to process orders or provide specific services.

Information Collected Automatically

When you visit our Site, we may automatically collect certain technical and usage information such as:

IP address
Device and browser information
Pages visited and browsing behaviour
Referring websites
Interaction with emails or advertisements

This information helps us improve our website and better understand how customers use our services.

Information from Third Parties

We may receive information from trusted third-party service providers who support our business operations, including:

Shopify, which powers our online store
Payment processors that securely process payments
Shipping and fulfilment partners
Marketing and analytics providers

These third parties process data in accordance with their own privacy policies.

How We Use Your Personal Information

We use your personal information to operate and improve our business and provide you with our products and services. This includes:

Order processing and fulfilment

Processing payments
Shipping products
Managing returns or exchanges
Sending order confirmations and updates

Customer support

Responding to enquiries
Providing assistance with orders or products

Marketing and communications

Sending newsletters or promotional updates (if you opt in)
Showing relevant advertising

Website improvement

Understanding how visitors use our website
Improving user experience and performance

Security and fraud prevention

Detecting suspicious activity
Protecting our customers and website

For customers in the UK or EEA, these activities are carried out under legitimate interests or contractual necessity in accordance with GDPR.

Cookies and Tracking Technologies

Like many websites, we use cookies and similar technologies to enhance your browsing experience.

Cookies allow us to:

Remember your preferences
Analyse website traffic
Improve website functionality
Provide relevant advertising

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the Site.

For more information about Shopify cookies, please visit:
https://www.shopify.com/legal/cookies

How We Share Personal Information

We may share your personal information with trusted third parties when necessary to operate our business and provide services to you.

These may include:

Payment processors
Shipping and logistics providers
Website hosting and IT providers
Marketing and analytics partners
Customer support providers

We may also disclose information if required by law, legal process, or to protect our rights and the security of our business.

We do not sell your personal information to third parties.

User-Generated Content

If you submit product reviews or other content on our Site, this information may be publicly visible. Please be mindful when sharing personal information in public areas of the Site.

Third-Party Links

Our Site may contain links to external websites or services. We are not responsible for the privacy practices or content of those third-party websites.

We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us and we will remove it.

Data Security and Retention

We implement reasonable security measures to protect your personal information. However, no online system can guarantee absolute security.

We retain personal information only for as long as necessary to:

fulfil orders
provide services
comply with legal obligations
resolve disputes

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal data
Request restriction of processing
Request a copy of your data (data portability)
Withdraw consent to marketing communications

You can unsubscribe from marketing emails at any time by using the link in our emails.

International Data Transfers

Your information may be processed or stored outside your country of residence. When transferring data outside the UK or EEA, we rely on legally approved safeguards such as Standard Contractual Clauses.